Shipping policy

Shipping Policy

At Y’OUR Skincare, we strive to ensure your skincare products are delivered safely and on time. This Shipping Policy explains how and when your orders are processed, shipped, and what to expect throughout the delivery process.

Processing Time

Once your order is placed, our team immediately begins preparing your skincare regimen. Orders typically take 1–3 business days to process before shipping. This includes product preparation, fulfillment, and packaging.

Please note that orders placed during promotional periods or holidays may experience slight delays due to high order volumes.

Shipping Time

Delivery generally takes between 3–10 business days, depending on:

  • Your shipping address and location

  • Weather conditions or carrier delays

  • Seasonal traffic (e.g. holidays or peak periods)

We primarily ship through trusted carriers such as USPS, UPS, or DHL. Once shipped, you will receive a tracking number via email to monitor the status of your package.

Shipping Costs

Shipping fees are calculated at checkout based on your location and chosen delivery method. In some cases, free shipping may be offered as part of promotional campaigns or subscription plans.

Please note:

  • Shipping fees (including any expedited options) are non-refundable, even in the case of returned products.

  • Customers are responsible for any return shipping fees if a product is sent back under our Return & Refund Policy.

Undelivered, Lost, or Stolen Packages

Once a package is marked as "Delivered" by the carrier, we are no longer responsible for lost or stolen items. If your order is marked as delivered but you did not receive it:

  • Please check with neighbors, building managers, or your local carrier.

  • If the package still cannot be found, contact us at support@yourskin.com within 10 days of the expected delivery date. We will do our best to assist you in resolving the issue.

Damaged or Incorrect Orders

If your order arrives damaged or contains incorrect products, you must notify us within 10 days of delivery. Please provide a description along with clear photos of the issue. If approved, we will send a free replacement.